Terms of service

Terms of Service

Last updated: 16 October 2026

Welcome to Forvani.

These Terms of Service ("Terms") govern your access to and use of our website, https://forvanistore.com, and the purchase of products offered through our online store.

The website is owned and operated by Forvani Ltd, a company registered in England and Wales under Company Number 16511557.

Our registered office is located at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

By accessing our website or placing an order, you agree to comply with these Terms of Service.

Please read these Terms carefully before making a purchase.

Nothing in these Terms affects your statutory consumer rights.

1. GENERAL INFORMATION

Forvani is an online retail brand specialising in headphones, wireless audio devices, electronic accessories and related products.

Our website allows customers to browse, purchase and receive products through our online shopping platform.

These Terms apply to all visitors, customers and users of our website.

We reserve the right to update our product range, website features and services, subject to applicable laws and existing contractual obligations.

2. ELIGIBILITY AND USE OF OUR WEBSITE

By using our website, you confirm that you are legally capable of entering into a binding contract or have the necessary permission from a parent or legal guardian.

You agree to use our website only for lawful purposes.

You must not:

  • Use our website for fraudulent or unlawful activities;

  • Attempt to gain unauthorised access to our systems;

  • Interfere with the security or functionality of our website;

  • Distribute malware, viruses or other harmful software;

  • Copy or commercially exploit our content without permission;

  • Submit false or misleading order information.

We may restrict access to our website where reasonably necessary to prevent fraud, misuse or security threats.

3. PRODUCTS AND DESCRIPTIONS

We make reasonable efforts to ensure that our product descriptions, specifications, images and prices are accurate and up to date.

However, minor variations may occur due to differences in screens, lighting, product batches or manufacturing processes.

Product colours may appear slightly different depending on your device's display settings.

We reserve the right to correct genuine errors in product information.

If a material error affects an order, we will contact you and offer an appropriate resolution, including cancellation and a refund where applicable.

Products are subject to availability.

4. PRICING AND PAYMENTS

All prices are displayed in the currency indicated on our website at the time of purchase.

Our primary store currency is British Pounds Sterling (GBP).

Where available, prices may also be displayed in other currencies based on the customer's location or selected market.

The applicable currency, product price, delivery charges and any additional mandatory charges will be presented before the order is submitted.

For international orders, customs duties, import taxes or other charges may apply. Where such charges are not included in the checkout total, applicable information will be provided before purchase as required by law.

We reserve the right to change product prices and promotional offers at any time.

However, price changes will not affect orders that have already been accepted.

Payments are processed through secure third-party payment providers.

We do not generally store complete credit or debit card details on our own servers.

5. ORDERS AND ORDER ACCEPTANCE

When you place an order, you will receive an acknowledgement confirming that we have received your order request.

This acknowledgement does not necessarily mean that your order has been accepted.

A purchase contract is formed when we confirm acceptance of your order, normally through an order confirmation or dispatch notification, as specified during checkout.

We reserve the right to decline an order for legitimate reasons, including:

  • Product unavailability;

  • Payment authorisation failure;

  • Suspected fraudulent activity;

  • Material pricing or product information errors;

  • Delivery restrictions affecting the destination.

If an order is cancelled after payment has been collected, we will issue an appropriate refund.

We will not cancel accepted orders arbitrarily or avoid contractual obligations.

6. SHIPPING AND DELIVERY

Forvani offers international shipping to supported destinations.

Delivery availability, shipping charges and estimated delivery times may vary depending on the customer's location, product availability and shipping provider.

Estimated delivery information will be displayed during checkout or provided in our Shipping Policy.

Delivery estimates are not guarantees unless an express delivery commitment has been agreed.

We aim to fulfil orders within the stated delivery timeframe and comply with applicable consumer protection laws.

For UK consumer orders, where no other delivery period has been agreed, goods must generally be delivered within 30 days after the contract is formed.

If we are unable to fulfil an order within an applicable or agreed timeframe, customers may have the right to cancel and receive a refund.

Please refer to our Shipping Policy for further information.

7. INTERNATIONAL ORDERS

We welcome customers from multiple countries.

International deliveries may be subject to customs clearance, import regulations and local taxes.

Any applicable charges or responsibilities will be disclosed in accordance with legal requirements before purchase.

Delivery times may vary depending on customs procedures, destination and courier operations.

Customers are responsible for providing accurate and complete delivery information.

Nothing in this section removes any mandatory rights available to customers under applicable consumer protection laws.

8. RETURNS AND REFUNDS

At Forvani, customer satisfaction is important to us.

We offer a 15-day voluntary change-of-mind return policy for eligible purchases.

If you are not satisfied with your purchase, you may request a return within 15 days of receiving your order, subject to the conditions in our Return, Refund & Warranty Policy.

For returns under this voluntary policy, products must generally be unused, undamaged and returned with their included components.

Change-of-mind return shipping costs are generally the customer's responsibility, where disclosed and permitted by law.

Statutory Cancellation Rights

For eligible UK online purchases, customers generally have 14 days from delivery to notify us of cancellation, followed by a further 14 days to return the goods.

Our voluntary 15-day return policy does not restrict or replace these rights.

For detailed information, please consult our Return, Refund & Warranty Policy.

9. 90-DAY PRODUCT WARRANTY

Forvani offers a 90-day limited commercial warranty against eligible manufacturing defects on products purchased directly through our official website.

The warranty begins on the date the product is delivered.

This commercial warranty covers verified manufacturing faults arising during normal, intended use.

It does not generally cover accidental damage, misuse, unauthorised modifications or normal wear and tear.

For approved warranty claims, we may provide a repair, replacement or refund in accordance with the warranty conditions.

The 90-day warranty is provided in addition to statutory consumer rights and does not limit any legal remedies available for faulty or misdescribed products.

For full details, please consult our Return, Refund & Warranty Policy.

10. ORDER CANCELLATIONS

If you wish to cancel an order, please contact our customer support team as soon as possible.

We will make reasonable efforts to cancel orders before dispatch.

If your order has already been dispatched, you may still exercise your applicable statutory cancellation rights or request a return under our voluntary return policy.

Refunds will be processed in accordance with our Return, Refund & Warranty Policy and applicable consumer law.

11. ACCURACY OF CUSTOMER INFORMATION

You agree to provide accurate, current and complete information when placing an order.

This includes:

  • Full name;

  • Email address;

  • Telephone number, where requested;

  • Billing information;

  • Delivery address.

You are responsible for reviewing your information before completing checkout.

If you notice an error after placing an order, please contact our customer support team promptly.

We will make reasonable efforts to assist with corrections before dispatch.

12. INTELLECTUAL PROPERTY

All website content, including our branding, logos, graphics, text, layouts, photographs and original product descriptions, is owned by or licensed to Forvani Ltd and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

Without prior written permission, you must not:

  • Reproduce or commercially distribute our original content;

  • Use our trademarks or branding in a misleading manner;

  • Copy substantial portions of our website for commercial purposes;

  • Attempt to reverse engineer protected website software, except where permitted by law;

  • Remove copyright or ownership notices.

Nothing in these Terms transfers ownership of intellectual property rights to website users.

13. LIMITED WEBSITE LICENCE

Forvani grants you a limited, non-exclusive, non-transferable and revocable licence to access and use our website for lawful personal purposes.

This licence does not permit the unauthorised commercial exploitation of our website or its content.

We reserve the right to suspend or restrict access where reasonably necessary to protect our services, customers or intellectual property.

14. THIRD-PARTY SERVICES

Our website may use third-party services, including:

  • Payment processing platforms;

  • Website hosting and e-commerce providers;

  • Shipping and logistics companies;

  • Customer support systems;

  • Analytics providers;

  • Advertising and marketing platforms.

These services may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites or services that we do not operate or control.

However, our use of third-party providers does not remove any legal or contractual responsibilities we owe to customers.

15. LINKS TO EXTERNAL WEBSITES

Our website may contain links to websites operated by third parties.

These links are provided for convenience or informational purposes.

We do not necessarily endorse or control the content, products or services offered by external websites.

We recommend reviewing the terms and privacy policies of third-party websites before using them.

16. PRIVACY AND PERSONAL DATA

We respect the privacy of our customers and are committed to handling personal information responsibly.

Personal data may be collected and processed for purposes including:

  • Processing and fulfilling orders;

  • Providing customer support;

  • Preventing fraud;

  • Improving website performance;

  • Complying with legal obligations;

  • Marketing and advertising, where permitted.

Our handling of personal information is explained in our Privacy Policy.

Where applicable, personal data will be processed in accordance with the UK GDPR, the Data Protection Act 2018 and other relevant data protection legislation.

17. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to support essential functionality, remember customer preferences and improve the shopping experience.

Subject to applicable consent requirements, we may also use analytics and advertising technologies.

Where required by law, non-essential cookies and tracking technologies will only be activated after appropriate consent has been obtained.

Customers may manage available cookie preferences through our website's consent controls.

Further information is available in our Privacy Policy and Cookie Policy.

18. CUSTOMER COMMUNICATIONS

When placing an order, you agree to provide a valid email address so that we can send important transactional communications.

These may include:

  • Order confirmations;

  • Payment updates;

  • Shipping notifications;

  • Delivery information;

  • Return and refund updates;

  • Customer service correspondence.

Promotional communications will be sent only where permitted under applicable marketing laws.

Customers may unsubscribe from marketing emails at any time using the unsubscribe link provided.

19. PRODUCT USE AND SAFETY

Customers should follow all applicable product instructions, warnings and safety information.

Electronic products, including headphones and audio devices, should be used responsibly and in accordance with their intended purpose.

For example, prolonged exposure to high listening volumes may contribute to hearing damage.

Customers should avoid using audio products in situations where reduced awareness of surrounding sounds may create a safety risk.

Product-specific limitations, including water resistance ratings and charging requirements, should be followed.

Nothing in this section excludes our responsibility for supplying products that meet applicable legal requirements.

20. LIMITATION OF LIABILITY

Forvani Ltd is responsible for losses and damages arising from our breach of these Terms or failure to exercise reasonable care and skill where liability is established under applicable law.

We do not seek to exclude or restrict liability where doing so would be unlawful.

In particular, nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Breaches of statutory consumer rights;

  • Faulty, unsafe or misdescribed goods where legal remedies apply;

  • Any other liability that cannot lawfully be excluded or restricted.

We are not responsible for losses caused solely by circumstances outside our reasonable control where we have complied with our legal obligations.

For consumers, we do not exclude liability for reasonably foreseeable losses resulting from our breach of contract or failure to exercise reasonable care and skill.

21. EVENTS OUTSIDE OUR REASONABLE CONTROL

Occasionally, events outside our reasonable control may affect our ability to fulfil orders or provide services.

Examples may include:

  • Severe weather conditions;

  • Natural disasters;

  • Major transportation disruptions;

  • Industrial disputes;

  • Government restrictions;

  • Significant infrastructure or communications outages.

Where such events affect an order, we will take reasonable steps to minimise disruption and communicate relevant updates.

This provision does not remove any statutory rights or contractual remedies available to customers.

22. CUSTOMER FEEDBACK AND SUGGESTIONS

We welcome customer feedback, reviews and suggestions.

By submitting feedback, you confirm that you have the right to share the material.

You grant Forvani a non-exclusive, worldwide, royalty-free licence to use, reproduce and display voluntarily submitted feedback for legitimate business purposes, subject to applicable privacy and intellectual property laws.

You retain ownership of any intellectual property rights you hold in your original content.

We will not knowingly publish sensitive personal information without an appropriate lawful basis.

23. WEBSITE AVAILABILITY AND MODIFICATIONS

We aim to maintain a reliable and accessible website.

However, temporary interruptions may occur because of maintenance, technical issues or circumstances outside our reasonable control.

We may update or modify website features, product listings and services when reasonably necessary.

Any changes will be made in accordance with applicable law and will not remove rights already established under accepted orders.

24. SUSPENSION AND TERMINATION

We may restrict or suspend access to our website where there is a legitimate reason to do so, including:

  • Fraudulent activity;

  • Serious breaches of these Terms;

  • Security threats;

  • Unlawful use of our services.

Where appropriate and reasonably possible, we may provide notice of such action.

Termination or suspension of website access does not remove existing statutory rights or our obligations relating to valid purchases.

25. CHANGES TO THESE TERMS

We may update these Terms of Service periodically to reflect operational, commercial or legal changes.

Any revised Terms will be published on this page together with an updated revision date.

Changes will generally apply prospectively and will not retrospectively alter the agreed terms of an accepted order without a lawful basis or the customer's agreement where required.

We encourage customers to review this page periodically.

26. GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection laws that may apply in the customer's country of residence.

Nothing in these Terms removes rights or protections granted under applicable mandatory consumer legislation.

For UK customers, relevant consumer protection legislation includes the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

International customers may have additional rights under applicable local laws.

Disputes will be handled by courts with jurisdiction under applicable law. Nothing in these Terms requires consumers to waive mandatory rights to bring proceedings in a court that has jurisdiction over their dispute.

27. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent permitted by applicable law.

The remaining provisions will continue to apply where legally possible.

28. ENTIRE AGREEMENT

These Terms, together with the applicable order information and our relevant policies, form part of the agreement governing purchases from Forvani.

Relevant policies may include:

  • Privacy Policy;

  • Return, Refund & Warranty Policy;

  • Shipping Policy;

  • Cookie Policy, where applicable.

Nothing in this section excludes mandatory consumer rights or pre-contractual information that forms part of the contract under applicable law.

29. CONTACT INFORMATION

If you have any questions about these Terms of Service, your order or our products, please contact us.

Email: support@forvanistore.com
Website: https://forvanistore.com
Customer Service Hours: Monday to Friday, 9:00 am – 6:00 pm (UK time)

Our team will make reasonable efforts to assist you with your enquiry.

30. COMPANY INFORMATION

Trading Name: Forvani
Legal Company Name: Forvani Ltd
Company Number: 16511557
Registered in: England and Wales
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Official Website: https://forvanistore.com
Customer Support Email: support@forvanistore.com
Customer Service Hours: Monday to Friday, 9:00 am – 6:00 pm (UK time)

© 2026 Forvani Ltd. All rights reserved.